Thank you for shopping at pinkyali.com! We hope you love your purchase, but if for any reason you’re not satisfied, we’re here to help. Please review our Return and Refund Policy below for the terms and conditions.

  1. Eligibility for Returns
    To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.
You must initiate the return within 30 days of receiving your order (typically 30 days unless specified differently).
Certain items, such as personalized or custom-made products, gift cards, and sale items, are not eligible for return.

  1. Process for Returns
    Request a Return
    Please contact our Customer Support team at FARMINGTON0711@outlook.com to request a return. Provide your order number and reason for the return.

Receive a Return Authorization
Once your return is approved, we’ll provide you with a return authorization and instructions for shipping the item(s) back.

Pack and Ship
Safely pack the item(s) in the original packaging and include your return authorization in the package.

Shipping Costs

Customer Responsibility: You will be responsible for paying the shipping costs for returning your item, unless the return is due to a defect or error on our part.
Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

  1. Refunds
    Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Approved Refunds: If approved, your refund will be processed within 7 days. The funds will be returned to your original payment method.
Non-Refundable Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error or defect.

  1. Exchanges
    If you received a defective or incorrect item, please contact us at FARMINGTON0711@outlook.com within 30 days of receiving the item. We will arrange for a replacement or issue a full refund for the defective product.
  2. Non-Returnable Items
    The following items are non-returnable:

Personalized or customized items
Perishable goods (e.g., food items)
Gift cards
Sale or clearance items (final sale)

  1. Late or Missing Refunds
    If you haven’t received your refund after the specified processing time:

Check your bank account again.
Contact your credit card company, as there may be a processing delay.
If you still have not received your refund, please contact us at FARMINGTON0711@outlook.com.

  1. Contact Us
    For any questions about our Return and Refund Policy, please reach out to:


Email: FARMINGTON0711@outlook.com
Company name：FARMINGTON PTE. LTD.
Company Address： 260B ANG MO KIO STREET 21
#18-153

KEBUN BARU COURT
SINGAPORE (562260)

We accept the following payment methods: Paypal, Credit Card

Thank you for shopping with pinkyali.com. We value your satisfaction and are committed to providing a seamless shopping experience!